Reference

What You Need to Know Before You Play

Our legal terms cover how your account, your data, and your wallet activity are handled on tropika33 — written in plain language so you know exactly where you stand.

Account Terms ApplyDANA · OVO · GoPay CoveredIndonesia Eligible RegionsData Handled ResponsiblyContact Support Anytime
tropika33 What You Need to Know Before You Play
HOW WE HANDLE IT

Data, Cookies, Security and Your Rights

We apply a straightforward approach to account security and data handling. Your login is protected by OTP verification on every new device. Session cookies keep you signed in during active play but expire when you close the browser — we do not use persistent tracking cookies for advertising purposes. You can request a copy of the personal data we hold, ask us to correct inaccurate records, or request account closure by writing to us through the contact paths listed above.

Account Security

Every new device login triggers an OTP check to your registered number. We do not store passwords in plain text — credentials are hashed before they reach our database.

Cookie Policy

Session cookies handle your active lobby state and expire on logout. We do not run persistent ad-tracking cookies or share browsing data with third-party marketing networks.

Data Retention

Transaction records linked to your DANA, OVO or GoPay wallet are retained for audit periods required by applicable rules. Non-essential data is deleted when no longer needed.

Your Rights

You may request access to your data, ask for corrections, or close your account at any time by contacting support. We respond to data requests through the same live chat and email paths.

REACH OUR TEAM

Contact Us on Legal or Policy Questions

If a clause in our terms raises a question, or you want to exercise a right over your account data, our support team is the right first stop. You can reach us through live chat directly inside the lobby, or use the email address shown in your account settings. For wallet-related disputes involving DANA, OVO, or GoPay, include your transaction reference number so our team can pull the relevant record without delay.

Team online

Live Chat

Open the chat icon inside your account dashboard. Our team can handle legal queries, account-data requests and wallet transaction disputes from there.

Email Support

Find the support email address listed under your account settings. Attach your transaction ID or account reference when writing about a specific DANA, OVO or GoPay matter.

Account Help Centre

The Help Centre inside your account covers policy summaries, data rights steps and wallet verification procedures — a useful starting point before you contact the team directly.

Legal Questions We Hear Most Often

These are the legal and policy questions our account holders ask most. If yours is not here, the live chat team can give you a direct answer.

Yes. Any deposit or withdrawal routed through DANA, OVO or GoPay on your account is covered by our terms. Your e-wallet provider's own terms also apply to their side of the transfer.

Access depends on local law in your specific region. We do not confirm legality in every location — you are responsible for checking whether access is permitted where you are.

Send a written request via live chat or the support email in your account settings. Include your registered account name and the specific data categories you want to review.

Non-essential data is removed after your account closes. Transaction records required for audit or dispute purposes are kept for the relevant retention period, then deleted.

Yes. Contact support with the correct details and your account reference. Wallet-linked fields such as your GoPay number may also need reverification through the payment step.

We post the updated terms here with a revision date. Where we hold a contact address for your account, we also send a notice. Continuing to use the platform after the update counts as acceptance.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.