Reference

How tropika33 Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you use your account, how we use it, and what controls you have over it.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access your dataCookie controls explainedClear data retention rules

Explore the Lobby Read FAQ

What We Collect and Why We Use It

tropika33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide at registration — your name, email address, and contact information. When you make a deposit or withdrawal using DANA, OVO, or GoPay, we process the transaction reference and wallet identifier tied to that

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payment, but we do not store your full e-wallet credentials or PIN. We also collect device and session data automatically — things like your IP address, browser type, and which pages you visit — so we can keep your account secure and improve how the lobby
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performs on your device. This data is used for three things: verifying your identity, processing your financial transactions through the e-wallet rails you choose, and detecting any unusual account activity. We do not sell your personal information to third parties. We may share data with payment
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processors and fraud-prevention services where required to complete a transaction or protect your account. Access to tropika33 and the processing of your personal data depends on local law and is available only in eligible regions. If you are accessing from a region where data-processing or platform
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use is restricted, you should not proceed.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team is the right place to start. We aim to respond to all data-related requests within a reasonable timeframe. Use the channel that works best for you — live chat inside your account, email, or our help form.

Live Chat Open your account dashboard and start a live chat session. Tell the agent this is a privacy or data request and they will route it to the right team.

Email Support Send your request to our support email with your registered account name and a clear description of the data action you need — access, correction or deletion.

Help Form Submit a structured request through the help form in your account settings. Choose the privacy category so your request reaches the correct team without delay.

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We apply SSL encryption to all data moving between your device and our servers — that covers every account login, every GoPay or OVO transaction confirmation, and every support conversation. Cookies on tropika33 are used for session management and to remember your lobby preferences; you can adjust non-essential cookies through your browser settings at any time. We keep your account data for as long as your account is active and for a period after closure as required by applicable financial and regulatory obligations. When that period ends, we delete or anonymise your records.

SSL Encryption

Every connection to your account — login, deposit via DANA, GoPay confirmation — is encrypted end-to-end so your data stays private in transit.

Cookie Controls

We use session and preference cookies. You control non-essential cookies through your browser settings; opting out does not affect your account access or wallet functionality.

Account Security

Login attempts are monitored and unusual activity triggers a verification step. We never ask for your DANA, OVO or GoPay PIN through any support channel.

Data Retention

We keep your records while your account is open and for the period required after closure. After that window closes, data is deleted or fully anonymised.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about personal data, account privacy, and your rights under this policy. If your question is not here, reach out via live chat or the help form in your account settings.

We collect your registration details, device and session data, and transaction references from DANA, OVO or GoPay deposits. We do not store your e-wallet PIN or full payment credentials.

We share data only with payment processors and fraud-prevention services needed to complete your transactions. We do not sell your personal information to advertisers or unrelated third parties.

Submit a request through live chat, email support, or the help form in your account settings. Select the privacy category and include your registered account name so we can locate your records.

Yes. You can request deletion via our support channels. Some data must be retained for the period required by applicable financial obligations; we will tell you which records those are.

We use session and preference cookies. Non-essential cookies can be disabled through your browser settings at any time without affecting your ability to log in or process payments.

We keep transaction references and wallet identifiers needed for account verification and dispute resolution. We do not store your GoPay or OVO account password or PIN under any circumstances.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoAbout Us

How tropika33 Handles Your Personal Information

Reach Us About Your Privacy Rights

Data Handling, Cookies, Security and Retention

Your Privacy Questions, Answered Directly

01 What personal data does tropika33 actually collect from my account?

02 Does tropika33 share my data with anyone outside the platform?

03 How do I request a copy of the data you hold about me?

04 Can I ask tropika33 to delete my account data?

05 How does tropika33 handle cookies and can I turn them off?

06 Is my GoPay or OVO transaction history stored by tropika33?

Privacy Policy

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